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FAQ

Q: What payment methods do you accept?

A: We process orders through Paypal. Your credit card information is not stored on our servers. 2ndlifestone.com does not even see your credit card information.

Q: Do you ship to locations outside the United States?

A: Yes. International orders are handled offline. Just send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your order details and shipping address, and we will contact you to process your order.

Q. What is your return policy?

A. All returns must have a copy of the invoice/order and a note explaining the reason for the return for a full refund of the price of the item. As the purchaser, you will incur the shipping charges to send merchandise back to us. Please e-mail 2ndlifestone.com attention: Returns Department.

PLEASE NOTE: There will be a 10% re-stocking fee on all returned merchandise returned after 30 days of an invoice in unused condition. For every subsequent 30 days an additional 10% fee will be added. Items which are received dirty price-ticketed, or items bought on closeout or discounted will not be accepted for return. We cannot accept returns of any kind after 90 days from purchase date. Please allow 3 weeks for completion of returns and refund processing.

Q. How do you ship your products?

A. We ship through the U.S. Postal Service First Class or Priority Mail. Shipping and handling will be calculated upon checkout and is determined by the number of products, weight and your destination.

Q. How soon can I expect to receive my order?

A. We strive to process orders within 1 day of receiving them. You can expect delivery within 7-10 business days of your order if it is in stock, through USPS first class or priority mail services. Special or custom orders will be handled on a case by case basis.

Q. Do I have to provide an email address to order your merchandise?

A. Yes, we only use your email address to send confirmation of your orders. 2ndlifestone.com does not share, sell or otherwise give away your personal information to anyone.

Q. Where does the stone you are recycling come from?

A. We use cast off stone from various fabricators destined for the trash heap.

 
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